General Terms and Conditions

General Terms and Conditions of Business and Use of the kocevsko.com Website

I. Introductory Provisions

Article 1

The General Terms and Conditions of Online Commerce at www.kocevsko.com are drawn up in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce. It is advised that you read the General Terms and Conditions below carefully before using the Online Store Webpage. The General Terms and Conditions regulate the operation of the Online Store, the rights of the User and the business relationship between the Provider and the Customer. By confirming the order, the User is acquainted with the General Terms and Conditions, personal data protection and the legal notice.

These General Terms and Conditions regulate:

  • Use of the Kočevsko Website accessible at www.kocevsko.com (hereinafter: the Website), owned and operated by the Kočevsko Institute, TZO 62, 1330 Kočevje;
  • Sale of goods and travel arrangements by the Kočevsko Institute or by third parties through the Website;
  • Conditions of travel arrangements offered by the Kočevsko Institute through the Website.

The Provider of goods on the Website and travel arrangements is the KOČEVSKO INSTITUTE.

  • registered office and address: Trg zbora odposlancev 62, 1330 Kočevje
  • registration number: 6952992000.
  • entered into the court register; 11 November 2015
  • holder of licences for the organisation/sale of travel packages no. 11277/1 by the Chamber of Commerce and Industry of Slovenia;
  • VAT ID number SI97767735 (the Provider is liable for Value Added Tax);
  • contact phone number: +386 (0) 82 00 94 86
  • contact e-mail address: info@kocevsko.com

(hereinafter: the Provider).

The Customer is a legal entity or natural person who has entered into a contract for the sale for goods with the Provider on the Website or who has concluded a contract with the Provider on the Website or otherwise for the implementation of a travel arrangement (hereinafter: the Customer).

The User is any legal or natural person who uses or visits the Website (hereinafter: the User).

All provisions of these General Terms and Conditions, which refer to the User, also apply to the Customer, unless expressly provided otherwise in a particular provision.

II. Validity, adoption and application of the General Terms and Conditions

Article 2

These General Terms and Conditions bind the User when first visiting the Website and at any future visits.

These General Terms and Conditions also bind Customers who purchase goods or services through the Website and form an integral part of the contract between the Provider and the Customer.

By using the Website, the User accepts and agrees to all the provisions of these General Terms and Conditions and is aware of the privacy and cookie policy - Privacy Policy.

The User is aware and accepts the fact that in certain travel arrangements, in addition to these General Terms and Conditions, the User may also be bound by the general terms or contractual provisions of third parties, of which the User will be specifically informed by the Provider.

Article 3

The Provider reserves the right to amend any provision of these General Terms and Conditions or any provision of the Privacy and Cookie Policy at any time without notice.

III. Conclusion of a contract, payment method

Article 4

When a Customer purchases goods from the Provider through the Website, a contract is concluded between them when the Customer receives a message from the Provider via e-mail confirming the purchase.

When a User purchases a travel arrangement from the Provider through the Website, a contract is concluded between them when the User receives a message from the Provider via e-mail confirming the purchase. The Provider reserves the right to check within 48 hours from the received order that the travel arrangement can be realised and to either confirm the purchase to the User or inform the User that the travel arrangement cannot be realised. If the Provider does not send a notice to the User within 48 hours from the submitted order, it is deemed that the travel arrangement cannot be realised and the contract between the User and the Provider is not concluded.

In order to ensure identification and the possibility of correcting errors before placing an order, the Customer has the option to return to the previous step at any time during the purchase process on the Website and correct any incorrect information.

The Provider does not save the text of the contract with the Customer. The contract can be concluded in the Slovenian or English language.

Article 5

All prices quoted on the Website are in euros (EUR) and include 9.5% or 22% Value Added Tax (VAT), depending on the item, product or service.
Prices are valid at the time of placing the order and do not have a pre-determined validity.
The Customer agrees that the Provider may issue an invoice for the goods or travel arrangement sold only in an electronic form and send it to the User by e-mail or other electronic means of communication.

Despite tremendous efforts to provide the most up-to-date and accurate information, the pricing information may be incorrect. In this case, or if the price of the product is changed during the processing of the order, the Provider shall allow the Customer to withdraw from the purchase, while at the same time the Provider shall offer the Customer a solution that will aim for their mutual satisfaction.

The purchase contract between the Provider and the Customer is concluded when the Provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the Provider and the Customer.

Article 6

The Customer can pay for the Provider's services by credit card.

If the Customer withdraws from the contract with the Provider in accordance with the law or these General Terms and Conditions, or if the ordered travel arrangement cannot be realised and the card has already been debited for the amount of goods or the travel arrangement, the Provider shall return the funds paid to the credit card or return them to the Customer in another agreed way.

The Provider does not collect numbers and other credit card related information provided by the Customer through the Website. This information is collected solely by credit card providers.

When making a credit card payment, the Customer is required to take all reasonable steps to ensure the credit card security features that enable the card holder to be identified.

The Customer is obliged to immediately notify the Provider and his payment service provider of the actual or suspected misuse of the credit card in connection with the payment on the Website. In the event of credit card misuse, the Customer may contact its payment service provider regarding any claims in accordance with the provisions of the Payment Services and Systems Act. The Provider is not responsible for the damages caused to the Customer due to the misuse of the credit card of the Customer.

IV. Security

Article 7

The www.kocevsko.com online store uses the appropriate technological and organisational means to protect the transfer and storage of personal information, orders and payments.

V. Registration and purchase process

No user registration is required, which means that you can browse the items and arrangements and make a purchase without registering. In order to make a purchase, it is mandatory to enter personal information (name, surname, address, e-mail address, contact telephone number) and select the items or arrangements necessary for the successful completion of the order. In the Bear Trail Tour, the user must also choose the type of snack (meat or vegetarian) and the size of the items received upon registration (size of t-shirt and socks).

The purchase begins with the selection of the items offered by placing them in the cart with the "Add to Cart" button. One item is sufficient to make a purchase. After making the selection and assuming that you agree with the contents of the cart, you can continue with the button "Add to Cart" or "Add Participants to Cart” to add additional participants in the following steps. The purchase process consists of several steps: 1 - My Cart (List of selected items or arrangements) 2 - Your Information (Account information) 3 - Order Summary 4 - Order Confirmation. You can terminate your order at any time by closing your browser window, unless you have already confirmed the order.

In this case, please contact us at info@kocevsko.com or telephone +386 (0) 82 00 94 86 during office hours.
Upon completing the order and after payment, you will also receive an e-mail confirmation. Caution, before receiving confirmation of successful payment, the purchase is not sent for execution!

VI. Right to withdrawal, complaints

Article 8

When purchasing goods on the Website, the Customer, who is a consumer, may withdraw from the contract with the Provider within 14 days of purchase. To withdraw from the contract, it is sufficient for the Customer to inform the Provider about the withdrawal without having to provide a reason.

The period referred to in the previous paragraph of this Article shall start from the date of receipt of the purchased goods.

The Customer must return the goods for which it has withdrawn from the contract to the Provider within 14 days after withdrawal. The shipping costs are borne by the Customer.

The Customer is responsible for decreasing the value of the goods if the decrease in value is the result of actions that are not strictly necessary to determine the nature, characteristics and functioning of the goods.

Upon receipt of the notice of withdrawal, the Provider shall issue an order to the bank within 24 hours to return to the Customer all payments received for goods for which the Customer has withdrawn from the contract, provided that the Provider has received the returned goods by that time or that within that period, the Customer submitted a certificate that the goods had been sent to the Provider. The date when the Customer will actually receive the refund depends on the bank's policy and business method.

VII. Copyright and other intellectual property rights

Article 9

The entire content of the Website, regardless of format (texts, images, movies, sounds, etc.), is copyrighted. The Provider and/or the person, who is explicitly stated in the specific content is the holder of all material copyright in the content posted on the Website.

Without the express written consent of the Provider, use of any content posted on the Website is forbidden for any purpose other than for the personal viewing of the User. Abuse may constitute a criminal offence and may result in the material liability of the User.

Without the prior express written consent of the Provider or an agreement between the Provider and the User, the User is prohibited from interfering with the copyrighted works referred to in the preceding paragraphs of this Article, to process or modify them, and to transfer the rights in these works to third parties.

VIII. Limitation and exclusion from liability of the Provider

Article 10

The Provider assumes no guarantee that the content posted on the www.kocevsko.com Website is accurate, complete and correct and is not responsible for any damages that may occur to the User by relying on the published content.

It sometimes happens that full accuracy and reliability of all published information cannot be guaranteed. All warnings will be taken seriously and the published information will be corrected immediately.

The Provider assumes no guarantee as to the operation or accessibility of the Website and shall not be liable for any damages that may occur to the User due to the Website not being accessible or not functioning properly.

The Provider is not responsible for any damages that may result from the use of the Website on the User's hardware, software or other equipment. It is the responsibility of the User to ensure the proper protection (antivirus, etc.) of the equipment which he uses to access the Website.

We reserve the right to make daily changes to the contents, errors in prices and in the written text. By using the online store, the Customer accepts and agrees to the conditions described.

IX. Personal data protection

Article 11

We understand that the privacy of the users and customers of our online store comes first. That is why we guarantee 100% protection and protection of your personal data under the Personal Data Protection Act (ZVOP-1).

By registering in the online store, you agree that your personal information is stored and used solely for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication for execution of arrangements.

The Provider undertakes to permanently protect all the User's personal data. In no case will the User's data be forwarded to any unauthorised persons.

X. Final provisions

Article 12

Valid communication between the User and the Provider is considered to be an e-mail sent to the e-mail address info@kocevsko.com for the Provider, and for the User to the e-mail address that the User provided when registering on the Website or otherwise communicated to the Provider.
The message is considered received at the time when it was received by the receiving party. The message shall be considered received, even if the receiving party has not received it, but the sending party can prove that the message has been sent in accordance with paragraph 1 of this Article. The message shall be considered received on the following day from the day of sending.

Article 13
Any disputes shall be settled amicably. In the event that this is not possible, disputes shall be settled by the competent court in Ljubljana.

The Provider complies with the applicable consumer protection legislation. The Provider shall make every effort to fulfil its duty to establish an effective complaints system. A complaint can be submitted via e-mail to info@kocevsko.com or to the address ZAVOD KOČEVSKO, TZO 62, 1330 Kočevje.

The Provider shall confirm the receipt of the complaint within eight working days, inform the Customer how long it will take for the complaint to be dealt with and keep the Customer informed of the progress of the procedure.

The Provider is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is the disproportion between the economic value of the claim and the costs involved in resolving the dispute. This is also a major reason for the consumer not bringing a dispute to court. Therefore, the Provider shall use its best endeavours to resolve any disputes amicably.

These General Terms and Conditions are effective as of 01 January 2019.